Braitech ICT Solutions Ltd
Braitech ICT Solutions Ltd
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Frequently Asked Questions

Please reach us at info@braitech.ca if you cannot find an answer to your question. 

Both have their merits but it really depends on your infrastructure, if you prefer capital costs over variable costs and your risk tolerance for on premise devices. Hosted systems over 6 users will cost you more in the log run, no masking that but that added cost is added reliability. Generally speaking if you have reliable Internet and reliable power an On Prem system will pay for itself in less than 2 years and could last you 10 years or more. Really comes down to what matches your business goals not ours.


We know Telecom. We are not just salespeople bless their hearts. We can offer those same services and vet the best and most cost-effective for you but offer you Telecom Expertise. We constantly have the big players trying to get us to sell their services. But you know what, we haven't seen the added value. Who wants to pay full MSRP on phones ? Really $30-$40/phone/month? That's crazy. We haven't reinvented the wheel, many systems at the end of day pretty much do the same thing. It's a matter of what works for your business and which features you can't live without.


We don't force any contracts on anything. Flexibility is everything.  Our goal is to earn long-term trust—not create lock-in. We want customers to stay because service and results make sense. For whatever reason, you don't see us as a good fit, you're welcome to move providers with no hard feelings. 


Well, maybe. We would need to assess to be sure. Unfortunately the old digital phones generally run on cat3 cable so we would recommend Cat6 or perhaps go with a wireless phone. Alternatively we can multi-purpose your existing network cables that run your network endpoints.  


Cyber Security is an important or should be a significant part of your business strategy.  You're not likely to be a victim of Advanced Persistent Threats but phishing tries to reach anyone. Your money is just as good as the big guys. Ransomware for example increased 200% from 2020 to 2021 with losses of $1.2 Billion. Unfortunately, we have seen clients (not ours thankfully) be on the hook for millions to fix a ransomware attack.




Great question, well first off there is no guarantee of anything in this world. It really comes down to trust you develop with the person or business you have chosen to do business with.  A larger provider absolutely has scale—but scale doesn’t always mean better service. Many businesses choose Braitech because they want responsive support, expert advice, and a partner who actually knows their environment. 


Distinguishing between information security and cybersecurity can be challenging, given the considerable overlap between the two domains. It's important to note that while cybersecurity falls within the broader scope of information security, the two fields are not identical. Each possesses unique specialties and demands distinct skill sets. 


Vulnerability management is a systematic approach to identifying, evaluating, and addressing security vulnerabilities in computer systems, networks, applications, and other IT assets. The primary goal of vulnerability management is to reduce the organization's exposure to potential threats by proactively identifying and mitigating vulnerabilities before they can be exploited by malicious actors. 


Unlike many other MSPs it is not a requirement from us and we always try to repurpose first, especially if there is already good equipment in place that you already paid for.  However, if equipment is aging and vulnerable to security breaches we would recommend an upgrade. Each case is different.


 

  • “If your phones or internet went down tomorrow, what would that impact?” 
  • “Do you have a backup plan if internet or phones fail?” 
  • “Are remote staff able to continue working during an outage?” 
  • “Have you had any recent downtime or call quality issues?” 
  • “Are you confident your emergency calling/911 setup is correct?” 


  

  • “How is your current phone system working for your team today?” 
  • “What frustrates you most about your current telecom setup?” 
  • “Are there recurring issues with calls, voicemail, internet, or support?” 
  • “Do your staff feel your communication tools are easy to use?” 
  • “If you could improve one thing right away, what would it be?”



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